Our Customer Care Philosophy
At Capture Design, we seek to provide innovative and creative design solutions to suit all types of businesses from small companies through to mulit-nationals. We focus on delivering first class customer service and appreciate the benefits making customers happy will have on ensuring the continued success of our business.

Treat all customers with fairness and respect at all times.

Listen to customer needs and provide creative solutions to their requirements.

Make sure all quotations are clear, adequately detailed with estimated/agreed costings in writing.

Always seek to exceed customer expectations with every job. This way, the customer will recommend us to other people and we will be maintain a professional profile.

Ensure we deliver our work to agreed timescales. If timescales cannot be met, advise the customer as soon as possible to manage expectations. Keep customers up to date with regular progress reports if required.

Always use clear and accurate written and verbal communication. Ensure jargon and technical terminology is communicated in lay mans terms to avoid confusion. Communicate possible problems in the early stages to alert the customer to possible delays.

Answer all calls promptly and efficiently. Ensure call backs are made as soon as possible ideally within the morning or afternoon, at the most within 24 hours. Take name, telephone number and as much detail as possible and advise the customer of when the call back will be.

Take complaints seriously. Listen and empathise with the customer and apologise if we have done something wrong. Seek to find an amicable solution to the situation and follow this through. Learn from our mistakes and put in place new procedures to ensure the problem will not arise again.