Our Customer Care Philosophy

At Capture Design, we seek to provide innovative and creative design solutions to suit all types of businesses from small companies through to mulit-nationals. We focus on delivering first class customer service and appreciate the benefits making customers happy will have on ensuring the continued success of our business.

Treat all customers with fairness and respect at all times.

Listen to customer needs and provide creative solutions to their requirements.

Make sure all quotations are clear, adequately detailed with estimated/agreed costings in writing.

Always seek to exceed customer expectations with every job. This way, the customer will recommend us to other people and we will be maintain a professional profile.

Ensure we deliver our work to agreed timescales. If timescales cannot be met, advise the customer as soon as possible to manage expectations. Keep customers up to date with regular progress reports if required.

Always use clear and accurate written and verbal communication. Ensure jargon and technical terminology is communicated in lay mans terms to avoid confusion. Communicate possible problems in the early stages to alert the customer to possible delays.

Answer all calls promptly and efficiently. Ensure call backs are made as soon as possible ideally within the morning or afternoon, at the most within 24 hours. Take name, telephone number and as much detail as possible and advise the customer of when the call back will be.

Take complaints seriously. Listen and empathise with the customer and apologise if we have done something wrong. Seek to find an amicable solution to the situation and follow this through. Learn from our mistakes and put in place new procedures to ensure the problem will not arise again.


 


Capture Design retain Copyright © of all designs and images from this site unless otherwise agreed.


 

 


List of services




Capture Design retain Copyright © of all designs and images from this site unless otherwise agreed.

 

 

 

 

 

Graphic Design and Printing in Portsmouth, Hampshire
The design process, whether it is devising a simple company logo or the creation of an entire portfolio of company literature, is crucial to the impact of your business. Successful businesses stand out amongst their competitors, and reap the rewards.

With twenty years experience in the graphic design and printing industry, we work in partnership with you to create the image you want for your business venture. You may already have an idea in mind, or perhaps you need our creative input. We can work with you to bring our ideas and your vision of your business to life.

We are happy to discuss your ideas and provide approximate costs in writing prior to commencing work. Once you are happy with the design, we can get started. We will stay in contact with you every step of the way.

By using high quality printing specialists, we always ensure the best quality print at prices that don’t break the bank.

If brochure is nothing more than paper and ink, why do some brochures work and others end up as scrap paper? There are many reasons, but the most significant one is simply a lack of foresight and planning. When you plan ahead, your brochures will work for you, and you’ll have to get your scrap paper somewhere else.

What are you trying to say to the audience of your brochure? Some brochures deliver the message "We’re the best value", or "We're the best quality", or unfortunately in some cases, "We don’t know what we’re doing".

Capture Design look at brochures as a form of visual communication inviting people to interact with us. The hotel wants to show how they address their customer's real or perceived needs, help them to visualise their stay, see themselves using the facilities, and in general make them lok forward to visiting - all for only a modest nighly rate.

Maybe you don't know where to start in planning a brochure, but if you know what you like when you see/read it you're half way there. A good idea is to collect brochures that you like and then, when it comes to explaining what you want, you have something to offer as a guide. What next? Leave the rest to us!

Before you get into the nuts-and-bolts of constructing your brochure, there are several decisions that need to be made concerning it's direction and content.

Logo and Stationery Design
Your stationery design is the application of your logo onto your corporate documents. You may already have this, or you may be starting from scrath. Either way, In8 can help you create attractive stationery layouts.

So, what is a logo?
Simply put, a logo is a name, symbol, or trademark of a company or organization. Logos can be made up of text that is configured in a unique way. Your logo can be an illustration with your company's name on or around the illustration. Or your logo can be a symbol. A logo may also be a combination of these, but its goal is always to project the company's intended image.

Why should you use a logo?
One reason is that people process an image in their mind more readily than words alone. A logo serves as the visual stimulation to kickstart the audience's memory, leaving a greater and lengthier impact than words alone can do. It is the simplest and most direct way in promoting a business presence; it's a "what we're about" statement without the long-winded speech.

Logos give brand name recognition and add visual appeal to any document or web page. Because your logo is a unique graphic image, your visitors' eyes will naturally be drawn to it both on the web and on your printed materials.

Design
We will ensure that the design matches your current identity (logo etc) to create a consistent message throughout your communications and literature. If you don't have a logo, you might want to consider our logo and brand creation service to set you of on the right foot!

Printing
We have great connections within the printing market place. We will search for the best quote for you, and help you to understand all the technical print-speak. If you prefer, we can handle to whole process for you!

Mailing
Looking to get your leaflets distributed? We can handle the mailing or distribute your leaflets or brochures, saving you the time at very reasonable rates.

We can organise all your design and printing needs for you